Hospitality & Tourism Diploma

Prepare for Hospitality, Tourism, and Guest Service Roles

The skills developed in this program can support career opportunities across hotels, resorts, travel companies, tourism organizations, event venues, conference centres, restaurants, customer service departments, and other hospitality-related workplaces.

Graduates may pursue entry-level and support roles in hospitality operations, guest services, tourism services, event planning, reservations, sales, and customer relations.

Possible Career Paths

Where This Diploma Could Take You

Hospitality and tourism skills apply to a wide range of service-focused roles, giving graduates flexibility when starting their job search. The diploma may support pathways such as:

• Guest Services Agent
• Hotel Front Desk Associate
• Hotel Front Desk Supervisor
• Hospitality Coordinator
• Tourism Services Representative
• Event Planning Assistant
• Reservations Agent
• Sales & Marketing Coordinator
• Conference & Convention Coordinator
• Visitor Information Counsellor
• Travel Services Representative
• Food & Beverage Service Coordinator
• Customer Service Representative
• Guest Relations Associate
• Tourism Operations Assistant
• Hospitality Sales Assistant

As a graduate of the Hospitality & Tourism Diploma Program, you will be prepared to take on a range of responsibilities within hospitality, tourism, and customer-focused business environments.

These may include

• Managing guest inquiries, reservations, check-ins, and front desk operations.
• Providing professional customer service and guest support.
• Assisting with hospitality operations and daily service coordination.
• Supporting event, conference, and convention planning activities.
• Helping coordinate tourism services, travel information, and destination support.
• Promoting hospitality products, services, packages, and tourism experiences.
• Communicating with guests, vendors, team members, and management.
• Maintaining service standards and supporting positive guest experiences.
• Assisting with food and beverage operations in hospitality environments.
• Handling basic administrative tasks, records, schedules, and workplace documentation.
• Supporting sales and marketing activities for hospitality and tourism businesses.
• Working as part of a team in fast-paced service environments.

To succeed in the hospitality and tourism industry, students will need a strong mix of service, communication, and workplace skills.

These may include

• Strong communication and interpersonal skills.
• Customer service excellence and guest-focused professionalism.
• Problem-solving skills in fast-paced service environments.
• Flexibility and adaptability when working with guests and teams.
• Cultural awareness and respect for diverse customers and coworkers.
• Professional presentation and workplace etiquette.
• Organizational and time-management skills.
• Teamwork and collaboration.
• Confidence in handling guest concerns and service requests.
• Basic sales, marketing, and promotional skills.
• Leadership and professional development skills.
• Attention to detail in hospitality operations and event coordination.

Students will develop practical knowledge and workplace-ready skills in areas such as:

• Hospitality Operations & Management
• Tourism Industry Fundamentals
• Customer Service & Guest Relations
• Event & Conference Management
• Sales & Marketing for Hospitality
• Food & Beverage Operations
• Travel & Destination Services
• Leadership & Professional Development
• Reservations and Front Desk Support
• Guest Communication and Service Standards
• Workplace Coordination and Professional Skills
• Hospitality Business Practices

Learn in the Classroom. Apply It in the Workplace.

A 320-hour internship gives students real workplace exposure before graduation. This helps bridge the gap between education and employment by allowing students to apply classroom learning in a professional hospitality or tourism environment.

The internship provides hands-on industry experience and helps students build confidence, workplace readiness, and a competitive edge when entering the job market.

Benefits of the Internship

• Real workplace experience
• Hands-on hospitality and tourism exposure
• Professional networking opportunities
• Experience with daily industry operations
• Improved résumé and job readiness
• Increased confidence before entering the workforce
• Opportunity to apply classroom learning in a real service environment

Built Around Real Hospitality Workplace Expectations

This program focuses on practical skills that employers value in hospitality, tourism, guest services, and customer-facing roles. Students develop transferable competencies that can be used across hotels, travel services, events, food and beverage operations, tourism organizations, and professional service environments.

What Employers Value

• Professional Communication
• Customer Service Excellence
• Guest Relations Skills
• Hospitality Operations Knowledge
• Problem-Solving Skills
• Workplace Collaboration
• Event and Conference Coordination
• Sales and Marketing Awareness
• Time Management
• Professional Presentation
• Adaptability in Fast-Paced Environments
• Cultural Awareness and Service Sensitivity

Funding May Be Available for Eligible Students

Investing in your future may be more accessible than you think. Eligible students may qualify for funding support through government programs, workforce development initiatives, employer-sponsored training, or other financial assistance options.

Liberty College helps students explore funding options they may qualify for.

Funding Pathways to Explore

• Better Jobs Ontario
• Employment Ontario Programs
• WSIB Retraining Programs
• Employer Sponsorships
• Other eligible funding support programs

Is This Program Right for You?

Built for Adult Learners, Career Changers, and Service-Minded Individuals

Choosing a program is easier when you can see yourself in it. This diploma may be a strong fit if you recognize your situation below.

• You are exploring new career opportunities
• You enjoy working with people and helping others
• You are interested in hotels, travel, tourism, or events
• You want practical training for a career change
• You want to build customer service and guest relations skills
• You are looking for hands-on industry experience
• You want to upgrade your professional skills
• You are returning to education after time away

No prior hospitality experience is required. The program is designed for people starting fresh and looking to build a future in hospitality and tourism.

Applicants may be required to provide

• Ontario Secondary School Diploma or equivalent
• Mature Student Status, if applicable
• Wonderlic SLE / SLE-Q minimum score requirement
• Proof of English proficiency, if applicable
• Meeting with an Admissions Advisor

• Career-focused training that employers value
• Small class sizes and personalized support
• Modern campus in downtown London
• Flexible learning and student support services
• Industry-relevant curriculum
• Experienced faculty
• Internship placement opportunities
• Career support from enrollment to employment
• Employer and community partnerships
• Pathway to a successful future